Where can I get responsible gaming support?

You can reach us via hehess's 24/7 live chat support, or send an email to support@hehess.net. Our dedicated responsible gaming team is ready to answer your questions and help you set up the tools you need.

hehess | Responsible Gaming — Play Smart and Stay in Control

What does responsible gaming mean?

Responsible gaming means enjoying gaming while staying fully in control. hehess believes every player should know when to play and when to stop. Play for fun — but never let it become the sole focus of your life.

Many users in Bangladesh enjoy online gaming as a leisure activity — and that's perfectly fine. But when gaming starts getting in the way of daily responsibilities, family life, or financial goals, it becomes a concern worth addressing. At hehess, we're here to help you recognize that line and stay in control.

Responsible gaming is not a restriction — it is the key to making your gaming experience more sustainable and enjoyable over the long term. hehess provides every player with dedicated tools and settings to keep you on the right track.

Responsible gaming at hehess is not optional — it is a core part of how our platform is built. Protective tools are available by default on every account.

Our Commitment

How hehess keeps you protected

We work across six core pillars to protect the safety and wellbeing of every player

💰

Spending Limits

Deposit Limit

Decide for yourself how much you will deposit daily, weekly, or monthly. Once a limit is set, it stays in effect — and increasing it requires a 24-hour waiting period. This helps prevent impulsive overspending.

⏰

Session Time Control

Session Time Limit

Set a limit on how long you play in one sitting. Once the time is up, the platform will automatically display a reminder and suggest you take a break. It is one of the most effective ways to build healthy gaming habits.

🔕

Temporary Break

Cool-off Period

If you want to step away from the platform for 24 hours, 7 days, or 30 days, set a Cool-Off period. You will not be able to log in during this time — the decision is entirely yours.

🚫

Self-Exclusion Feature

Self-Exclusion

If you need a long-term break, activate Self-Exclusion. Your account can be fully deactivated for anywhere from 3 months to 5 years. It cannot be reactivated until the chosen period has ended.

📊

Real-Time Statistics

Real-time Stats

View your play time, win/loss history, and total spend at any time. Having the numbers in front of you makes it easier to understand where you stand and make informed decisions.

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Age Verification System

Age Verification

hehess follows a strict age verification process. Access is completely prohibited for anyone under 18. Identity documents are verified at registration and may be requested again at any time.

Signs of Problem Gaming

The first step in responsible gaming is understanding your own situation. If you notice any of the signs below, it is important to take them seriously. These are not signs of weakness — they are signs of self-awareness.

Repeatedly going over your set budget
Chasing losses by placing larger bets
Wanting to quit gaming but repeatedly coming back
Losing focus on work, family, or studies
Hiding your gaming activity from people close to you
Feeling restless or irritable when you are unable to play
Taking on debt or dipping into savings to fund gaming

If any of the above signs appear regularly, do not wait — reach out to our support team for help right away.

Traits of Healthy Gaming Habits

Responsible players follow a few core principles. Sticking to these keeps gaming enjoyable and ensures it never has a negative impact on your life.

Only play with money you can afford to lose
Set time and spending limits before each session
Treat gaming as entertainment, not as a source of income
Taking regular breaks and keeping up other hobbies
Avoiding gaming during times of stress or low mood
Being honest with family and friends
Ending a session calmly after a loss

The best players are those who know their limits and play within them.

Self-Assessment

Answer the following questions honestly. If you answer "yes" to three or more, it is time to start using our responsible gaming tools.

In the past month, have you told yourself "this is the last time" but been unable to stop?

Have you ever skipped an important task or missed time with family because of gaming?

After a loss, have you immediately played again to try to win that money back?

Have you ever spent more on gaming than you originally planned?

Have you ever had an argument with a loved one because of gaming?

Do you use gaming to cope with stress or loneliness?

If you answered "yes" to three or more questions, contact our live chat support right away. We are always ready to help.

hehess Protective Tools

To support responsible gaming, hehess has built multiple protective tools directly into your account. They are easy to use and can be adjusted at any time from your account settings.

Deposit Limit Set a maximum daily, weekly, or monthly deposit limit.

Session Timer Decide in advance how many hours you will play in a single session.

Cooling-Off Take a voluntary break for 1 to 30 days.

Self-Exclusion Lock your account for anywhere between 3 months and 5 years.

Gaming History View your full win/loss and spending statistics.

Reality Check Receive reminders about your time and spending at regular intervals.

These tools can be activated from the "Responsible Gaming" section in your account settings. Reducing limits takes effect immediately; increasing them is subject to a 24-hour cooling period.

Minor Protection

Hehess strictly prohibits anyone under the age of 18 from using the platform. Keeping children and teenagers away from online gaming is a family responsibility — and we are here to help families do just that.

Age verification is mandatory at registration — providing false information will result in account termination.
Keep your password protected on shared devices to prevent children from gaining access.
Use parental control software on your devices.
Never leave your account login details within reach of children.

If you suspect a minor is using hehess, contact our support team immediately. Steps will be taken to verify and close the account.

FAQs

Responsible Gaming FAQ

Answers to the most frequently asked questions

Log in to your account and go to Settings > Responsible Gaming. From there, you can set separate daily, weekly, and monthly deposit limits. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.

Yes, your account balance remains completely safe while Self-Exclusion is active. Once the exclusion period ends, you'll be able to withdraw as normal. No gaming activity is possible during the exclusion period.

Cooling-Off is a short-term break lasting 1 to 30 days. Your account reactivates automatically once the period ends. Self-Exclusion is a long-term solution lasting 3 months to 5 years, and cannot be reversed before the period expires.

Your hehess account is for your personal use only. Keep your password private and never share your login details with anyone. If you suspect someone else has accessed your account, change your password immediately and contact our support team.

You can reach us via hehess's 24/7 live chat support, or send an email to [email protected]. Our dedicated responsible gaming team is ready to answer your questions and help you set up the tools you need.

With Reality Check enabled, you'll receive a pop-up notification at set intervals — such as every 30 minutes or 1 hour. It will show your total time played and the amount spent during that session. You can choose to take a break directly from that prompt.

Start gaming safely — join hehess today

Every responsible gaming tool you need, all in one place — only at hehess. Set your own limits, play with confidence, and always stay in control.

Hehess Responsible Gaming — have fun, stay within your limits